The majority of small businesses with 1-2 employees may only require a few phones, but when your incoming call rate increases, the business expands and you have multiple departments, you may want to consider centralising everything to an Avaya phone system.
Professional Business features
This will enable you to make internal phone calls to each other free of charge, transfer incoming calls to other staff members, allow your callers to hold with music while you process their request, have incoming call queues, use answer phone messages received via e-mail, transfer incoming calls while you are out of the office to your mobile, allow automatic voicemail activation outside your working hours, enable your home workers to call clients as if they are in the office, the features are endless.
Calls over the internet
If you have a multi-branch environment and are making calls branch-branch, these systems also allow you to make calls over a virtual private network. The technology is called VoIP (voice over internet protocol). This will save your business money and allow the infrastructure of your phone system to operate all over the country or 
even world.
You can even move your local numbers (01206, 01376, 01255, 01245) to a cloud based operator and replace your expensive ISDN solution with VoIP. This will reduce your monthly outgoings massively. This does depend on the quality and reliability of your existing ADSL line/s and you may require a bonded ADSL solution which we can also help with. This is to ensure you have enough bandwidth to handle your concurrent calls.
Our complete system package
Should you wish to discuss your requirements in detail or just require a quick conversation to point you in the right direction, we can help. We provide everything from the Avaya hardware to the licenses and configuration. All our Avaya phone systems have a 3 year parts warranty, come with free after-sales service and for ongoing support or maintenance, we offer 3 fixed fee annual support agreements. Changes can be made remotely or onsite.
We provide our Avaya phone system installations in and around Colchester or Chelmsford Essex, Ipswich Suffolk and the surrounding areas throughout East Anglia, if you have any requirements, we would be happy to hear from you.
